Morning Anupama/Durjay
Its 4.20am and I can not sleep as I am in India timezone at present so I thought I would email you.
I wanted to say that both Dr Patel and I had a very good time in India last week. What you promised you delivered so thanks Anupama.
Please find below some feedback of all our experiences and where we feel it would help your company when dealing with your clients. It is not meant to be critical more our opinions to add to your already surperb customer service.
Meeting and greeting - this was superb. All your representatives were excellent. There ensured we were comfortable in each hotel. We did not have anyone meet us at Ajmer but this was fine. We thought Anil (in Agra) was the best respresentative - very thorough, polite and went beyond our expectations. Please send him our thanks.
Hotels - in order of ranking excellent (1) to ok (5)
1 - Royal Orchid Jaipur
2 - Howard Park Plaza Agra
3 - Ritz Plaza Amritsar
4 - Connaught Delhi
5 - Mansingh Palace Ajmer
Tours and tour guides - each tour guide knew their area and history very well. We learnt a lot about the places we visited. Very well planned.
The overall sightseeing was superb. The guides were very friendly, clear and knowledgeable so please pass our thanks to them for this.
Food - flawless - it was excellent and we have both put on half a stone in weight last week so we are off to the gym this week!....great food and excellent service
We will definately be booking with you again. To kick start our next trip (which may be in August next year) can you let me know the places worth seeing in and around Shimla?
Once again, thank you for your service
Isha
aka Manisha Parmar
Varsha,
I hope you are well. I have made it home and miss India. I wanted to let you know a couple things. First of all Adam and I had a wonderful time during our travels together. For the most part my experience was fantastic. The guides were great and respectful.
Suresh was great and we always felt safe with him driving and the representatives in each city were very helpful for the most part.
Thanks,
Varsha,
I hope you are well. I have made it home and miss India. I wanted to let you know a couple things. First of all Adam and I had a wonderful time during our travels together. For the most part my experience was fantastic. The guides were great and respectful.
Suresh was great and we always felt safe with him driving and the representatives in each city were very helpful for the most part.
Thanks,
Hi Varsha,
I am writing to thank you and your colleagues for the service provided for our 3 American clients on their recent trip.
Pete met up with them in Delhi this Friday and they all gave positive feedback and were happy with the city tours and guides provided, including Pushkar once the initial problems were sorted out.
Thank you again and we hope to do further business with you in the future.
Kind regards
Lynn & Pete Cooper
Dear Varsha
I have been extremely busy ever since I came back from our holiday in India. I just wanted to thank you for organising our tour. Please do not feel that we were put off by the various difficulties we encountered during our travels. This is all part and parcel of travelling.
I can say for the whole group that we appreciated the opportunity to meet you and Sanjay in Delhi. We enjoyed the meal and made all the more enjoyable with your pleasant company. I have written to thank Sanjay for his assistance during our tour and his company at the meal. I must say that Sanjay certainly made an impact whenever he got involved during the tour. Do let us know if you and your husband are ever in London as we would certainly like to meet you again. I have mentioned it to Sanjay that perhaps we could be invited on the occasion of his wedding, when it happens. Having met him, I am certain that whomever he decides to settle down with, will consider herself very fortunate.
I have been mentioning your organisation to people at work and one couple have asked to be given your details, when they decide to travel to India. I will keep you aware of this when it happens.
Thank you again for all your help and assistance.
I would like to wish you a happy new year.
Do keep in touch when you can get away from your work. It is easiest to contact me at work (see below) – after all, I seem to spend all my time here!
Best wishes
Arun
Arun Mistry
Director of Finance – Faculty of Biomedical Sciences
Faculty of Biomedical Sciences
University College London
Varsha,
I hope you are well. I have made it home and miss India. I wanted to let you know a couple things. First of all Adam and I had a wonderful time during our travels together. For the most part my experience was fantastic. The guides were great and respectful.
Suresh was great and we always felt safe with him driving and the representatives in each city were very helpful for the most part.
Thanks,
Dear Shweta
Here we are back home after our short but very memorable tour of India.
We all need to thank you for arranging the tour and answering our e-mails so promptly.
Initially we thought it a bit of a risk finding a tour company on the internet, but out fears was ill founded.
The accommodation in Mumbai was basic, but very close to the Taj President. Several of the players changed their accommodation to the Supreme Hotel which was certainly cheaper than the Taj. We were able to watch the finals of the Scrabble championships, which were most interesting. Noelene had asked other agents to find suitable accommodation in Mumbai, but you were the only one who was able to do so, so thanks for that. The touring arrangements worked out very well with the eight seater. We must commend Ram for his driving skills in all the heavy traffic. The guides were excellent, with special commendation to Raj in Delhi.
Trevor and I enjoyed a swim at the hotel in Jaipur. This was certainly the best of the tour.
I'm sorry we were not able to meet you in Delhi. With all the correspondence, Noelene and I got to know you well, without meeting you.
I trust you received that very small momento from South Africa which we asked the agent to pass on to you.
To sum up, it was a very interesting tour and we thank you for the efficient way you organised it for us.
I'm not sure if we will be visiting India again, but if we do so we will contact you at Compass Tours.
On behalf of Estelle, Trevor, Noelene and Joy
Best wishes and regards
Brian
Hi Varsha,
we would like to thank you and all your collegues for the great support you gave us in organizing our tour in Rajasthan, Mumbai and Kathmandu. I do travel a lot and, based on my experience, you and all Compasstours people are really the best travel agents I ever met!
A special thank from all the four of us to Mr Beer, our driver:he was really helpfully, very collaborative and always on duty, he did a fantastic job!
We are now thinking to visit soon South India and Laccadive Islands as soon as we have the dates for our trip we will contact you again.
Elisabetta, Giuseppe, Cristina and Luca
Dear Shweta,
As Loraine has said, we do want to give you some feedback concerning the holiday you arranged for us: not least because we understand your wish to hear what could have been done better.
The overall content of the tour was exceptionally good, giving us insight into the different cultures that have influenced India and Nepal during several millennia. We also enjoyed the opportunity to see the Himalayas at close quarters. The range of activities and the time available for each balanced very well with our interests: although it was often difficult to move on from one spectacular location to make sure we didn’t miss anything from the itinerary later.
Our driver from arrival in Delhi through to taking the train in Agra (Lal Bahadur) was absolutely first class. He drove with care and consideration for his passengers throughout and handled difficult traffic conditions smoothly and without showing any sign of stress. We had complete confidence in him at all times.
Our guide in Jaipur (Devendra Singh Khangarot) was especially knowledgeable: we particularly appreciated his descriptions of the Observatory instruments and the care he took to find a shaded spot whenever he wanted to describe something to us. It was an honour to visit his home for Diwali and we are grateful to him and his family for their hospitality.
Our guide (Omeese) and driver in Khajuraho looked after us very well. Fortunately they stayed at the airport after we checked in to depart. I was ill that day and when my wife asked them if a doctor could be arranged for when we arrived in Varanasi, they took me to a doctor in Khajuraho and back to the airport, so I was improving by the time I got to Varanasi.
The gentleman who met us in Varanasi (Nitin) was very helpful. Because we arrived later than expected (see above) he had rearranged our schedule so we missed nothing out. He was most helpful on our departure to Nepal, explaining the Nepalese visa system and exchanging our INR 1000 / 500 notes for INR 100 notes before we left.
Our room at the Grand Imperial in Agra was most impressive and we enjoyed the live music whilst we ate an excellent dinner both nights. (Unfortunately, the room service and service at the front desk fell short of expectations for a hotel of this class.)
Dwarika’s hotel in Kathmandu was amazing: the best hotel we stayed at. The architecture was very interesting: the rooms were vast (especially No 55 which we stayed in for the first 2 nights), with many interesting artifacts dressing the rooms and public spaces. We particularly enjoyed our meals in the coffee shop and in the Krishnarpan restaurant during both our visits.
The dinner and dance show in Kathmandu was a very enjoyable evening, as were the sound and light show and musical evenings in Khajuraho.
Overall our visit was a brilliant experience. We saw a lot of wonderful things: made by man and naturally occurring, and witnessed so many festivals and cultural events, all of which have broadened our knowledge and, I hope, enabled us to better understand what is happening in India and Nepal.
Thank you very much for all your hard work to ensure we achieved so much in the time available and had such a memorable and enjoyable experience.
Also, thank you very much for the hand bag and carved model of the Ashokan column which are pleasing reminders of Diwali 2007 and the many interesting things we saw, including the archaeological museum at Sarnath.
Best wishes for a very happy Christmas and for your good health and success in the New Year
From
David & Loraine
Brookfield
17A The Whiteway
Cirencester
Gloucestershire
GL7 2ER
Hi Anupama:
A Happy New Year and seasons greetings for 2008
I have no reservations about commending the service quality of Compass and particularly your personal touch and endearing voice! You have certainly gone the extra mile in terms of providing quality service. Compass staff met us as crucial points during the tour and that was reassuring. Also convey my regards to the driver and his assistant- both were very nice and patient folks. The hotels were good. We particularly enjoyed the Taj hotels at Agra and Ranthambhore.
Ranthambhore hotel stay was positively experiential. We, particularly my American friends, enjoyed it. If there was a let down it was we did not see tigers, neither too many other animals except for an occasional Samba deer here and there. The expectation built up by the guide was that we were going to see tigers roaming around and hoards of 25 other animal species and birds. What a disappointment! Having visited Madumalai in the South, where we saw flocks of Birds and herds of Elephants and deers, Ranthambore I think is being oversold as a tourist destination. That is my negative impression.
Taj Mahal was undoubtedly the highlight. Truly deserves to be in the seven wonders list.
India is truly and incredible country! My American friend felt that the trip to Taj was worth all the effort, despite the squalor and poverty in the streets, the smog and seemingly anarchistic environment. For me particulaly, the positive self -confidence displayed by people of Delhi augurs well. And India seems to be in the midst of a great 'big dig' as we see roads being constructed or broadened everywhere.
Well done and thanks Compass!
Best regards
Elan
Dear Varsha
My family and I would like to take the opportunity of thanking you and your staff for arranging our holiday itinerary. Apart from a few minor glitches, this had been the most memorable, exciting and fun filled holiday. So much so that my daughters are eager to come back to India – in spite of the fact that on a few occasions they were very sick.
We would like to commend most of your tour representatives at all the major cities– their customer service levels had been exemplary.
We have formed some long lasting friendships with some of the drivers whom we found to be very honest , helpful and friendly . We will be writing to them shortly.
This holiday has also been very inspiring and knowledgeable – in the sense that besides visiting places of interest , we learnt a lot about our religion .It was a great pleasure and privilege to listen to Mr Prem in Varanasi . He was truly a learned scholar.
Thank you very much for the Ambassador Pallava where we received outstanding service . My wife really enjoyed herself. We had a great Christmas Eve party at Uday Samudra . The ambience and dancing by the local folk was out of this world (we definitely like to go there again ).
Varsha , I will certainly be recommending your company to all our friends and family.
And I will definitely be using Compass tours on our next holiday to India which I hope will be soon.
Thank you
Kind regards
Ronnie
Hello Varsha,
Once again a big big thank for the journay. I know it is very unpolite to ask if the book about Finland has received you, but I thought it was so important to show you how our country looked like. Have a really nice year 2008,
Anneli & Channe
Anneli Järn mob. 044-0336 444
Varsha
We have returned from our trip and I just wanted to thank you and Compass for providing service and experience far above and beyond anything I could have hoped for. We were met at every stop by one of your representatives, and our driver Murare was incredibly professional and helpful. We enjoyed ourselves immensly, and above all there was never a time when we felt insecure. Thank you and your company for a trip we won't soon forget.
Paul and Laura
Dear Geetha
Although it is a beautiful, sunny day and the air is filled with joy, nothing could be greater than our experience in the most amazing country, India. I often stay awake late at night dreaming about the awesome time we had, and yes we might have everything in SA, but India somehow just offers a little more.
Searching aimlessly on the website Incredible India, we did not expect to find the best travel agency that the world has to offer, your agency has made our trip, one of the most memorable trips ever. Although my family has been there before, they still did not enjoy it as much as they did this time. As a teenager, we often become real picky and I was real skeptical about coming, especially after seeing India on TV, but right now, I can’t wait till I can jump on the next plane and come right back.
We look at the photos and videos daily, however it isn’t the same as being in India, the place itself is has a history that leaves mankind wondering, beaches that leave you breathless, architecture that leaves us artists amazed and most of all the people that we love so much.
My best places were definitely Varanasi, Kerala, Mumbai and Putturpathy, but however it wouldn’t have been, if it weren’t for Compass Tours. I thank-you in the biggest way that I can, especially coming to a strange country and not knowing anything, you have made it the best trip anyone can have. Of course I would be coming back, but nothing will beat my 2007 experience in magical India. Your tour company has so much to offer and you’ve impressed us dramatically. Your staff was exceptional throughout the tour and we could really see that you’ll have gone that extra mile so therefore we are most appreciative.
People who have dealt with you’ll, will realize that each one of you touch our hearts in a very special way.
May god bless each one of you’ll, and may your company succeed to the highest level, because we South Africans know that we can’t get anyone better than you’ll.
I pass my love to all
Geetha I’m definitely coming for my Hindi lessons so I hope you are prepared J. Varsha we will always keep in contact and may you have a prosperous year ahead.
Kind regardsPranusha Naicker
(Daughter of Ronnie Naicker)”
Dear Shweta, and to all at Compass India,
We have arrived home now with wonderful memories of India. What an amazing country, and so different to anything we have experienced before. We have to thank you for your wonderful organization of our trip that meant that it all went smoothly and we had a worry-free trip. As soon as we arrived at Dehli airport we felt that your company was there to do all you could to make our trip a memorable and happy one - for this we must thank you.
At every destination we were met by your representatives who all made it clear to us that anything we needed we were not to hesitate to contact them. All hotels had our bookings and all made us very comfortable. We must especially mention the hotel at Udaiphur who gave us a wonderful room in the palace. At every destination we had our own guides who took us around the sites and told us about the history, religion, architecture etc in a clear and interesting manner.
I especially would like to thank our driver, Narenda, who was constantly helpful, kind, courteous and good fun. Our trip would not have been quite so enjoyable without him. I would also like to especially mention our guide in Jodphur - Raghu Rathore, who was also very kind, knowledgable and fun to spend the day with.
We had a wonderful trip all in all and I hope very much that at some time in the future we will be able to visit India again - we would like to tour the south of India which, I believe, has a different feel to it. Should this happen I would certainly book through your company again and I would like to have the same driver for the whole trip and Raghu to show us around. I will certainly be recommending your company to anyone who wants to visit India.
Thank you once again for a memorable and magical trip.
Yours sincerely
Hi Varsha
Everything went easily - and India is a fabulous destination for people who love to see and understand other cultures, history and food -as well as India's changing society.
Glad you liked the gifts - maybe one day we'll meet.
Thanks again,
Hello Anupama,
We got back to the US after a very enjoyable vacation in India, thanks in large measure to Compass Travels' arrangements in Delhi and Udaipur. Your agents were responsive to our needs beyond our expectations. The guides were knowledgeable and friendly.
We will definitely consider your company for future vacations in India.
Regards.
Santanu Dutta
Hello Shweta:
I just want to thank you for arranging our tour and to let you know how much we enjoyed it.
Everything went smoothly and we were very well taken care of, and although it was a busy schedule, it worked out well as we never left too early in the mornings. Each day was a new adventure, and was so very different to any other place in the world that I have visited.
The people I met were delightful.....I haven't met nicer people anywhere else in the world.
Karen who drove us around Rajastan was a delight, I hope if I go again to India we would have him again.
Please thank Mr. Gupter, I hope I have his name correct for his help, and I would happily use your service again.
Sincerely, Janet Webb
Hi! Ms. Kapoor
Thank you very much got organizing the tour for my parents. They has immense amount of fun.
I cannot thank you enough.
Regards
Dear Sukriti,
I want to thank you for arranging a wonderful trip for us of Rajasthan. We enjoyed very bit of it. Your arrangements were superb. Your company executives in every city were very professional, friendly and on time. They were prompt in their response. Raj in Udaipur was superb. My daughter got sick there and he was very responsive and prompts to our requests. Guides were good. Raghu in Jodhpur was superb.
Hotels were excellent and we loved staying in all of them. We enjoyed our last night at the Lake Palace Hotel.
In summary, I want to say that it was a very well organized trip. Every detail was taken care of. I really enjoyed meeting you personally. We definitely will contact you again for our next holiday and will highly recommend you to all our friends.
Best of luck in your profession.
Surinder KallarDear Varsha:
We are back home after our extraordinary trip to your beautiful country... we had an amazing time over there and my wife and I would like to extent to all your staff our sincere appreciation for all the kindness, politeness, and professionalism that anyone of them showed to us and made us feel at home.....
Sincerely,
Kyra & GilbertoDear Varsha,
Thank you for arranging such a wonderful trip for us. your staff were wonderful.
The guides in Varanasi and Jaipur were our favourite , so wonderful and looked after us.
The drive in Gwailor was excellent he even came to the magic show with us on our request !! we were very pleased!
We didn't manage to do our tour on the last day in Jaipur as it was going to be too far for us to travel in a day and then back to catch our flight so we went shopping which we wee very happy to do.
All the very best
Tammy Mitchell and familyHi Varsha,
We are now back home in Perth after a five week overseas stay. Both my husband and I would like to take this opportunity to thank you for arranging the Rajastan tour for us and the Behramfram's. Here are some of our comments.
Transfers:
The transfers were well organised and timely with the operators being very helpful and respectful. The meeting and greeting officials were co-operative and polite, providing us with all documentation and necessary information.
Hotels:
All the hotels were excellent except in Mt Abu where we were originally provided rooms which were sub-standard. This was rectified by your local representative who booked us at the Bikaner House which was comfortable and satisfactory. Unfortunately in Udaipur due to the Minister Praful Patel's daughters marriage we were unable to stay at the hotel requested but were provided with alternative accommodation which was satisfactory.
Driver:
We wish to make special mention about our driver Rajiv Sharma who was with us throughout the tour. He was very helpful, accomodating and guided us where necessary. He was extremely polite and respectful. We wish to pay special thanks to him for the excellent services rendered by him. Please convey our thanks to him.
Once again we wish to thank you Varsha for organising a memorable Rajastan trip. I will not hesitate to recommend your company to others as we were truly pleased with all aspects of the tour. In fact, I have given your name to a friend of mine who wishes to do the same tour sometime this year.
Kind regards,
Dear Shweta,
Just wanted to say a huge thank you for organising our recent trip to India.
We loved the tour & your country.
We enjoyed both north & south, they are very different.
The train trip was very daunting; we did not expect to have to share a cabin especially with men & no other westerners in sight.
The hotels were mostly very good with the exception of The Corus, Delhi, which you had advised me about & the last hotel at Kovalam, which was not very good.
Our driver in the south Rajeev was delightful & very patient especially when we were shopping for jewellery. He made us feel safe & had a great sense of humour.
Once again my sincere thanks & if you ever make it to Australia, you would be a most welcome guest at Lee & my home.
I must also thank you for the beautiful shawl that you gave me, I will treasure it always.
Many thanks & I hope to see you again.
Kind regards,
Kathy Cheetham
HELLO ANUPAMA. I AM JUST WRITING TO YOU TO TELL YOU THAT WE ARE ALREADY BACK IN SPAIN. WE'VE NOT HAD PROBLEMS WITH FLIGTHS OR LAUGAGGE. EVERYTHING HAS BEEN PERFECT.
ABOUT YOUR TOUR, JUST TO THANK YOU A LOT ABOUT EVERYTHING:
- THE VAN AND THE DRIVER MR. JAE RAM HAVE BEEN EXCELLENT. I REALLY RECOMEND THIS MAN FOR ANY TOUR YOU ORGANIZE WITH ANY OTHER TOURIST. VERY SAVE DRIVING AND VERY GOOD PERSON.
- THE PLACES VISITED AS GOOD AS EXPECTED. BUT THANK GOD WE CANCELED PERIYAR BECAUSE ALL OF US WERE VERY TIRED AND SO LONG DRIVING ON INDIA ROADS WOULD HAVE REALLY KILLED US. THE TWO DAY REST IN KOVALLAM HOTEL HAVE BEEN FANTASTIC.
- THE HOTELS WERE EXCELLENT. WE HAVE REALLY ENJOYED WITH THE ATMOSPHERE AND THE SERVICE. ESPECIALLY HOTELS IN MYSORE, MADUMALAI, OOTY AND KOVALLAM. HOTEL IN KOCHI WAS OK BUT AS IT WAS SO OLD AND THE PLACE IS NEAR THE BEACH, THERE WERE SOME BIG CACOROCHES WE COULD NOT AVOID IN OUR ROOM. BUT REST WAS TOTALLY OK.
- ABOUT THE TWO GUIDES WE HAD IN MYSORE AND KOCHI, WE REALLY HAVE TO THANK YOU. THEY WERE VERY PROFESSIONALS AND SHOWED AND GAVE US ALL THE INFORMATION WE NEEDED.
- ABOUT YOUR CORRESPONSALS IN BANGALORE, KOCHI AND TRIVANDRUM AIRPORT, THEY HAVE BEEN VERY KIND AND HELPFULL.
ANYWAY. JUST TO THANK YOU FOR ALL YOU HAVE DONE FOR US AND WE´LL DEFINITLY RECOMEND YOU TO ANY OF OUR FRIENDS IN SPAIN THAT WOULD LIKE TO VISIT SOUTH INDIA. I DON´T KNOW IF YOU ALSO WORK WE OTHER AREAS OF INDIA, OR ONLY SOUTH. JUST LET ME NKOW SO I CAN KEEP IT IN MIND FOR MYSELF OR OTHER FRIENDS.
REGARDS. NAREN HARJANI. 01- APRIL- 2.008.Dear Anupama,
I hope you had a great Holi holiday.
Karin, Peter, Matty and I returned to Australia safely last week-end.
I would like to take this opportunity to thank you for organising an excellent tour for us in North India. We enjoyed the experience very much. India was all we expected and more. The history, culture, architecture, art and people were all wonderful.
Some aspect of life in India and the infrastructure does need improvements. We have high hopes that this will get sorted out in the next decade or two!
We are very impressed with the organisation and professionalism of Compass India Inc. We had your representative meet at every destination and very promptly.
Their friendliness and professionalism in general was exemplary. We also found the guides very professional and very knowledgeable.
Special comment on Ram our driver in Rajasthan. Ram is a great driver and took customer service to a new level.
Ajay at Jodhpur was also very helpful and we spend our second night in a palace room at Balsamand Palace that was very "palatial". Jodhpur ended up being one of my favourite places in this trip which had so many highlights. Umesh in Khajuraho also was great in customer service. Peter, Karin and I had an Ayurvedic massage at Khajuraho.
My favourites:
Cities:
Jodpur
Jaipur
Architectural marvels:
Taj Mahal
Baby Taj
Kajrahoe
Ranakpur Jain temple
Forts:
Mehrangarh Fort
Palace:
Balsamand Palace (gardens were beautiful)
Umaid Bhavan (looked beautiful only saw the museum section!)
Hotels:
Trident Hilton (mentioned first because of the service and breakfast choice was great)
Balsamand Palace (ambience and heritage value was great breakfast was so so!)
Deogarh Palace (foe a small place the food was good. We had our one and only cappuccino here!
Bikanar Palace (quite nice! food service so so!)
Guides:
Varanasi - Indrajeet
Ashvini - Kajaraho
Vneet - Delhi
Ragunath - Jodpur
Sham - Jaipur (very knowledgeable and enthusiastic about the religious tales)
All the guides you recommended were good - but these guys were exceptional.
In the trip my least favourite place was Pushkar - the temple was dirty and I did not feel the spirituality of the place as in some other temples. The quietness and "lack of " priests in some of the other temples actually let you feel the spirituality of these holy places. Pushkar was also the only place I could honestly say lacked the warmth of other places we had associated with in India.
We all had some form of a "Delhi Belly" during our trip. My husband was the first to go down after eating chicken in Mandawa. Peter and Karin had days when things were not quite normal but nothing too serious!! I escaped, until the last day when I just did not feel like having any curry meals.
I will be planning an Ayurvedic holiday with my father in Kerala as soon as I can fit the time and a South Indian Holiday in 2010 and will be consulting you on this. Next year is France and seeing family in England.
All in all a very lovely holiday. Thank you very much for organising this. I will recommend your company to my friends, colleagues and relatives. Feel free to keep in touch.
Kind Regards
Ranji
P.S : Please convey our kindest regards to all the representatives who met us and especially RAM. Sorry we missed meeting you. I will send you some photos by e-mail once we have had a chance to get to together. I am in USA next week and will only get a chance to look at holiday photos on my return in 3rd week of April.
Hi Shweta,
Thanks for following up. Sorry it's taken me a few days to get back to you. The trip to India was amazing. All guides, tour operators, etc., were terrific and we made it through Delhi traffic in one piece. We really appreciate all your efforts and how accessible everybody at Compass was.
Thanks again,
Julie Cudmore
Dear Varsha
This is just a short letter to tell you how much we enjoyed the tour which you arranged for us. Our only disappointment was that we did not meet you so that we could thank you personally.
Everybody was very friendly and helpful to us. We became very fond of the people we met.
Thank you again for your kind involvement.
Regards
HugoDear Shweta,
The trip was fabulous! Getting to experience India first hand was a trip of a lifetime. There were too many highlights to mention them all. Thank you for making it happen.
Our driver Joshi and his assistant Bhoopi were exceptional. Joshi learned quickly what things we wanted to see in addition to the normal tourist attractions. He would initiate many side trips and events. He would take us walking through small villages, stopping at weddings on the roadside, visiting local farmers, meeting village families and being invited into their homes, and touring local schools. These were among the best things we did during the 32 days in India. During these visits no one was trying to sell us anything. No one was holding out their hand wanting to be paid or tipped. We loved this. Much different than visiting a dhurrie rug factory, or a textile shop, or an inlaid marble store where the guide was looking for his commission and the craftsman wanted us to buy his expensive product. This was even better than seeing the forts and temples. Not that it wasn’t interesting, but nowhere near as fascinating as seeing how real people live and not the people that sell things to foreign tourists. (Just as an aside, you should warn American/European tourists that driving in India is not for the faint of heart. Every day they will face many dangerous situations on the roads in India. Driving in America is quite different – no cows, no goats, no ox-carts, no tractors, no camel-carts, no tuktuks moving at 15 km/hr, etc. and tourists should probably be warned.)
The hotels were excellent value. They were all clean and well maintained. With only two exceptions they more than met our expectations. The hotel in Varanasi – Palace on Ganges – very importantly on the Ganges – but our room didn’t even have a window! Ouch and the hotel in Pushkar. Some were spectacular like the Deogarh Mahal and the Samode Palace.
The details for the trip were well taken care of. The guides were always waiting for us at our hotels. They spoke excellent English and were informative, intelligent, and knowledgeable about the sites. The hotel reservations were almost always in order and the hotel was aware of our needs with only a couple of minor exceptions. We of course needed two rooms, one for us and one for my sister-in-law and her husband - the Zebelmans.
If I were to take this trip again I would suggest several changes. There was too much driving. We drove approximately 4100 kilometers in 28 days. I would recommend that there be several rest days – like staying at Deogarh and Samode in order to sit by the pool and relax. I would also suggest that we would spend 2 weeks less in Rajasthan. One doesn’t need to see every fort and palace. Perhaps take the train from Jodhpur to Jaisalmer and then back to Delhi to save some 4 solid days of driving. Too much time in the van – Tempo Traveler. But the money to take a van instead of a car was money well spent. To be able to spread out in the van was very important in terms of comfort. The two weeks removed from our trip in Rajasthan could have been spent as one week in Kerala and one week in the mountains perhaps Darjeeling . This would add to the expense of the trip, with two more flights, but would greatly change the scenery and we would have experienced more varied parts of the country.
Again, Thank you for an amazing trip. We wouldn’t hesitate to recommend Compass Tours to anyone thinking of traveling in India. ***** Five Stars to Compass.
Howie
Howard & Paula MyersDear Shweta
I recently received an e-mail from a lady named Patricia who had been given my name by your company as a reference. I copied my reply below-please feel free to use any portion of it. I would also be happy to have future guest contact me. I would ask that you give them my personal e-mail address (peggy7781@hotmail.com) as I check it regularly and only check other one periodically.
Peggy
Sorry it has taken me so long to reply. Shweta gave you my work e-mail which I have not been checking regularly as I am not working at the moment.
You will have a wonderful time in India. I loved it! I cannot tell you enough good things about Shweta and her company. Everything, and I mean every last detail, was exactly as Shweta told me it would be. She was a pleasure to work with, very knowledgeable, informative and responsive. I had never traveled to India before and relied on her advice for some of our destinations and she directed us to some I would never have considered. The trip we planned with Shweta lasted 12 nights. My husband and daughter went to India in Jan 07 and Shweta planned their 5 night trip and everything was exactly as expected. We are already looking forward to going again next year and there is no question but that Shweta will help me plan it.
We were met at the airport in Delhi by a very friendly guide, introduced to our driver and delivered to our hotel, where a Compass agent checked us in. It was the same at each destination. We never, ever had to worry about where we were going, how were we going to get there, etc. We were able to relax and enjoy our trip. We had a different guide in each city, but only changed drivers when we would fly to a new city. The driver is such a help in knowing what you are seeing. For example, there were food vendors on the street and I was fascinated by what they were selling. He would explain to me what the food was and offer to stop so I could sample if I wanted.
I am looking back over this e-mail and I sound like a raving fan, which is exactly what I am. Rarely have I found a company that provided the level of service that Compass and Shweta did. I would be happy to answer any specific questions you may have and would do so more promptly if you were to send them to peggy7781@hotmail.com.
Enjoy your trip,
PeggyDear Shweta
The company is so good to us and so very helpful and thoughtful.
We can’t praise Compass highly enough. We loved our trip and the experiences you organised for us. I only wish we’d had even longer to explore some of the fascinating places we visited.
Our driver, Piarchand was exceptional. We enjoyed his company and were always safe with his excellent driving skills. He really was very thoughtful when I became sick. Peri cried when we left him in Delhi because she said she would miss him AND the car!!!
Our hotels were fabulous but I didn’t really like the one at Mandaw or Bikaneer.
I think I have already told you about our wonderful guides. I can’t remember all their names but the man in Delhi was great and the one at Agra was truly exceptional. Sham in Jaipur was also exceptional as was Vickram at Udaipur. Sham took me shopping for saris in the truly Indian way and that was an absolute ball! I just loved being smothered in layer after layer of gorgeous fabric. It was so hard to select just one. I ended up with 4! The temple at Ranakpur was incredible and so worth seeing. We bought some wonderful carpets nearby there and that in itself was a great experience. Our guide in Jodhpur, I cannot recall his name but I will never forget him. He was a beautiful man and so well educated and his knowledge of the area and history was detailed and totally fascinating. I Iearned so much from him. I remember he said he had been to Australia last year to visit an uncle in Melbourne. He was a lovely man and we loved the time spent with him. Also, he had the coolest shoes and took us to a really fabulous place for fabrics and textiles and I just loved that.
You know, I really learned a lot about marble and granite and sandstone and how to tell true quality stone from the ordinary. I particularly loved the buttery golden stone of Jaisalmer. The way it wears down to become so soft and shiny and smooth. Sandstone in Australia is always ‘sandy’ and grainy. Not at all like the Indian sandstone.
Nepal was great and I finally saw a doctor there and she got me on the road to recovery quickly. (I should mention that Piarchand was always wanting to get me a doctor but I kept thinking I’d be fine the next day. I should have listened to him and got one sooner, but not to worry.) Our guides there were all so friendly, fun and knowledgeable. The hotels were gorgeous too. We loved Fishtail Lodge but the beds were as hard as rocks. It was so nice there though, we made allowances! It’s a gorgeous place.
I am almost forgetting the truly magical night we spent in Deogarh. What a gorgeous place and a simply stunning location. Their nightly entertainment with some most unusual dancers that danced sitting down and with cymbals on their arms and legs, was fantastic and mesmerizing. To have dinner on the castle walls and watch the sun set was just exquisite
Truly Shweta, there were so many ‘moments’ like this that just cannot be compared to anything else.
I always find after traveling that I need a few weeks to process my experiences and let it all sink in. As soon as we arrived home we had to head straight back to work and change our brainspace back from being in India to being back at school. That was hard to do after such overwhelming experiences. I mean being in Varanasi and on the Ganges one day and then in my classroom the next, it was pretty much ‘culture shock’ for me for a while
My class loved all the gifts I bought back for them and they hear a little more each day about India. We took so many photos. They have filled 3 CDs.
I hope this feedback is helpful and we cannot praise Compass highly enough.
ColleenDear Geetha,
Please find below our feedback on your services and the tour we bought from you:
Compass Travel provided us with excellent service from the moment we emailed throughout the whole booking and whilst we took our tour in India. I must highlight that Anupama, the reservation agent who dealt with our reservation, was extremely helpful, quick in responding and very clear in her explanations.
We had a fantastic time in India and the tour was tailored to our requirements. We thought the services offered were very good from first point of contact at the airport, hotels, drivers, guide tours etc. We must highlight how safe and efficient our private driver was. He was also very friendly and took good care of us. We were very pleased with all our tour guides in Delhi, Jaipur and Agra. All of them seemed very knowledgeable and were very friendly. In terms of hotels all but one were to our standards especially the resort in Goa, Cidade Goa, which offers good facilities and good restaurant choices.
We would definitely recommend visiting India and using Compass Travel for tours as they have the expertise and can arrange tours suitable to all budgets. We plan to visit India again in the future and would use Compass Travel again.
Kind regards.
Margarita Garcia and Nick Marsh
Dear M. Durjay Sengupta
My wife and I have enjoyed the tour very much.
-Hotels: hotels were chosen also according to our own specific request and were very good, perfect service;
-Transport arrangements: the tour was organized with care and professionalism; we had an appointment delay one morning but it was caused by local traffic problems and was easily recovered to everybody's satisfaction;
Dario DiFrancesco
My husband and I took our first trip together to India in January 2008 and we are VERY fortunate and grateful that we used the excellent services of Compass India. Anupama, our travel agent, was very courteous, detailed and most of all, extremely patient in all our communications. We had explained what we were looking for via email and she coordinated and created an itinerary which suited our needs and budget accordingly.
Our flight from the US got canceled due to bad weather and we had to adjust our travels immediately. All it took was one phone call - Anupama was very swift in re-arranging our itinerary while we were on our way to India the next day and we still managed to see all the things as previously planned. All we had to do on our end was get to India! The driver Rakesh was a wonderful person - trustworthy and courteous. The guides we had for every location (Agra, New Delhi and Jaipiur) were very knowledgeable and friendly as well. We told them what we wanted to see and they facilitated this. Even if we had not done our research in advance, Compass India provides recommendations based on interests and time. The hotels we stayed at were amazing - top quality! And Compass India ensured that we were comfortable and content with the rooms and services. I received calls from Anupama throughout the trip to ensure that everything was going well and that there were no issues which they weren't because everything was so well planned for us from the time we landed till the time we left India!
Overall, this trip to India was an amazing one - an experience that we will never forget. And I am very glad we used Compass India for our first trip. I will strongly recommend their services to others and am sure my husband and I will be using them again for our next trip!
Sincerely
Vibha
Dear Sukriti
This is just a short message to thank you again for doing such a good job of organising the tour to the Taj Mahal. I am very impressed with the efficiency and the attention to detail, and will certainly recommend you to other people.
Best regards
Martin van VeelenHi Ms. Shweta,
Thanks for your mail. Nice to hear from you. The whole arrangement from the pick up at the airport until the drop off at the airport was perfect! Nice driver and very good tour guides. At arrival and check out from the Hotel was always one of your representatives looking if everything was OK. Really a perfect organization and we have plenty of nice memories from India!
We definitely will come again and of course by then shall get in touch with you.
With kind regards
Franz Christen
simply worldwide
BIRKART GLOBISTICS
Phils. Inc.
President & General Manager
Oyster Complex II, Units 3 & 4
NAIA Road, San Dionisio,
Paranaque, Metro Manila
Philippines
Mobile: +63 917 5249884
Fax:+63 2 8295530
Internet: www.birkart.com
Hello Shweta,
We happily confirm we were delighted with your services. Our friends, the Christen and we appreciated the suggestions regarding the itinerary, the choice of the hotels and the professionalism of your staff. We were greeted by your local representatives each time we got into a new city and the drivers and guides were friendly and knowledgeable. We had a great experience and would certainly (and already have) recommend Compass to friends and business contacts.
The “bus” you assigned to the 4 of us for the tour was nice, comfortable and roomy and allowed us to enjoy the driving times as well as the visits.
You have a great team over there and a very good business model. Keep it up!
On a more personal note and although we had not the opportunity to meet you during our stay in India, we highly appreciated your help and guidance and thank you for these wonderful moments.
Cheers
Leroy Family
215, Cadena de Amor Street
Ayala Alabang Village
Muntinlupa City 1780
Metro Manila Philippines
Phone: + 63 2 809 1910
Fax: + 63 2 809 1911
Hi Anchal,
Ben and I would like to thank you and the entire compass India team for planning and executing such a wonderful tour for us. The service was nothing short of fantastic. Mr Suresh Yadu very extremely nice and helpful. The driver in Delhi Mr Karan Singh was great. He really made our trip exciting with his lovely manner and light-hearted nature. I would also like to personally thank you for organising this trip at short notice. We are thrilled that everything went as planned and we got to see all that we wanted. So great planning on your part.
Take care
With regards
Sneha Narayan
Dear Durjay:
Thank you so very much for the amazing support you gave me and my group during our trip to India. I was totally amazed by the level of service provided by your staff in all the cities. In particular, all of us (each and every student) enjoyed Saurabh Sharma’s company in Delhi, Bengaluru and Mysore. He was outstanding in all respects. He made my life a whole lot easier. The students related to him very well too.
I wish I could have met you. I hope this e-mail expresses what I feel in my heart. I am truly grateful for all your help. Sue Hunter is the best there is on this side of the Pacific. Now I know a person on the other side! Thanks again.
Sincerely,
Sue Umashankar, Ph.D.
Academic Director, GBP
Senior Lecturer, Marketing
Eller College of Management
University of Arizona
Hi Anupama
I had such a wonderful time in India that it has been slow to return to normal here and I am still working on the thousands of photos that I took when I was there. When I finally finish I will send you the link to the site so that you can see them if you wish.
"This once in a lifetime trip to Northern India and Nepal was made extra special by the hard work and attention to detail by the Compass team, their representatives and the carefully chosen guides and drivers who all made sure that I was safe, saw everything there was to see and was comfortable in every way. I really could not have asked for more. Having chosen the tourist/budget level of hotel, they did not disappoint - being clean, well located and having all the necessary amenities. The itinerary put together by Compass had a little of everything with trains, planes, cars, rickshaws and elephants with insights into the hindus, the muslims, the maharajahs, the moghuls and the buddhists. It was an action-packed adventure from start to finish and any fears I had about being a woman travelling alone quickly vanished. I can't wait to do Southern India and Sri Lanka in the future."
Anyway, thank you all once again and I will drop you a note of the photo site once it is complete.
My best wishes to everybody
Isobel MurrayDear Sanjay,
First let me apologize for the delay in replying to your email, we have been very busy since we returned from India!
We had a fantastic time!! Our vacation was organized to the usual exceptionally high standard that we have come to expect from Compass. It was lovely to have the opportunity to meet you again Sanjay. Thank you again for the gifts you presented to us in Delhi. You are very, very kind.
Durjay, unfortunately we missed meeting each other again! I know you are a very busy man so I guess we are going to have to plan another vacation in India to finally meet you!!
The hotels were fantastic, as was the guide in Delhi. We were particularly impressed with the way he tailored our short excursion in Delhi towards Rebecca. She really enjoyed India, and didn't stop talking about the rickshaw ride for days afterwards. Words fail me when I try to describe the tree-house hotel in Bandavgarh, it was absolutely breathtaking and we loved every minute of the time we spent there. Our driver in Bandavgarh National Park, Yadu, also deserves a mention he was exceptional and enabled us to get some wonderful views of tigers.
Cochin was everything we had expected and more. Kerala is indeed "God's own country". The suite at the Brunton Boatyard Hotel was fantastic with an amazing view over the harbour. I must thank you again for arranging the backwater cruise at short notice. It was a lovely day out which we all enjoyed immensely.
I will now mention any issues/suggestions for the future, but please note that these did not detract from our enjoyment of the vacation and I only mention them for completeness. On the second day we had to leave Delhi very early, before the hotel served breakfast. We asked if the hotel would prepare a packed breakfast that we could take with us, but they would only do this for an extra charge. This might be worth mentioning to your guests in the future. On leaving the Tree-house Hotel at Bandavgarh we were asked for a voucher for the elephant safari ride, which we had not been given. We were also asked for a voucher by the driver who drove us from Bandavgarh to Jabalpur airport, which again we had not been given. These incidents were not really a problem for us, but they could make some guests feel uncomfortable. Finally, the time of year that we stayed in Cochin is apparently the low season. Consequently a lot of hotels/restaurants had a much more limited menu than during the high season. Again this is worth mentioning to guests who are visiting at this time of year in the future.
Thank you for arranging such a wonderful vacation for us. Rebecca really enjoyed the experience and I'm sure she will want to return again. Elaine and myself also had a wonderful time and we will definitely be returning - if only to finally meet Durjay!! We will not hesitate to use your services again and to recommend you to others.
Thanks to you both and to your wonderful staff at Compass.
Regards
Keith, Elaine & RebeccaDear Durjay,
We are back to the usual routine here in the States with the children on their long summer vacation. It was great to meet you at your home with your lovely wife and daughters. It's too bad that we spent such a short time together as we enjoyed the company and conversation.
Ashwin was thrilled with his stickers.
We would like to give you our feedback from our vacation, and we have broken this down in chronologic order.
Being met at the airport : We were met by Vikram and he was very welcoming and had us settled into the Hotel very quickly.
Park Hotel: Very comfortable.
Shatabdi Express to Amritsar: This was an excellent journey and a good experience for the children. The food and service on Indian Railways was also very good.
Ranjit Svaasa Hotel: This was an excellent hotel and we would recommend it highly. The rooms were very good and the overall service and ambience of the hotel very appealing. The food was wonderful and the staff who ran the hotel were also very welcoming.
Golden Temple:
Visit was a good experience. With the guide we were able to avoid the long queue, which was appreciated because it was very hot. Having the guide was also helpful in terms of providing the history and background.
Gate Closing ceremony: This was a good experience for the family. I would encourage you to suggest to future visitors who come in the summer to bring a towel, to sit on as the seating area was very hot. Also bring plenty of water
Chandigarh: Taj hotel was excellent.
Toy train from Kalka to Shimla: This was a great journey and experience for everyone. Highly recommended
Springfields Hotel, Shimla: This hotel had good food but basically needed an overhaul.
Tattapani and Naldhera: This was a great excursion. The horse ride in Naldhera we would highly recommend. The horses were well cared for and the guides friendly and good natured.
Kufri: We would not recommend this at all. The area was busy and overcrowded with vehicles, horses and people.
Chail Palace: Poorly run hotel. The description of the hotel on the web is deceptive. For a building which had significant local history it was disappointing.
Kashauli:
Interesting town. The hotel staff was unable to provide any historical perspective and did not seem knowledgeable about the area. The trip up to Hanuman Temple Monkey Point was great. Spectacular views
Chandigarh: We enjoyed our stay and were able to see the important sights, the Rock Garden is well worth a visit as is the Rose garden. We also managed to do some shopping in Sector 17 market, which is also to be recommended.
Delhi: We enjoyed our stay. The Akshardham temple was magnificent. We would highly suggest that visitors also eat there as the facilities and restaurant were very clean and well run. We also went to Dilli Haat bazaar which was very good.
We overall enjoyed our trip to India. We were very happy with our Driver and we had no problem because Sudhir speaks Hindi, someone else may have had difficulty. The schedule did specify a Hindi and English speaking driver.
Having the mobile phone was great as it allowed us to keep in communication with Compass as well as with the Driver. Compass were very flexible in the way that that our requests could be accommodated.
We hope this feedback is helpful. We look forward to further communications. Best wishes to your family.
Sudhir and Kay
Dear Anchal,
We are completely sure that travel with Compass has been the better option.
Everything was more than fine, hotels, transport arrangements, guides...and also our driver, Lal who was specially kind and responsible with us.
We won't hesitate travelling with Compass in our next travel to India!! (you have a wonderful country).
Thanks for all, sincerely
Irena & ArnauHello Anchal!!
This mail is so long overdue.
I feel terrible as were meant to mail you with our feedback long before our wedding in May (you will not remember, but we came to India specifically to shop for the wedding), but it has been crazy hectic since.
"One of the best travel choices we have made by far was to opt for the Indian based operator Compass Tours. It was initially a risk we took, to pick an operator outside our own country, but it was so well worth it! The representatives and guides were attentive, punctual, ever so obliging and knowledgeable. Compass made our luxury tour of the sub-continent a truly memorable one, with their painstaking attention to detail and enjoyable tours. Our anniversary in Cochin was made so special by the wonderful folk who took us on a private Harbour cruise with especially prepared Kerala delights- sublime, and we won’t forget it! Our trip in Feb 2008 coincided two months before our wedding, and as we were having a Hindu ceremony in South Africa, we had planned the trip around shopping for the event. Spoilt for choice, we were like kids in the proverbial candy store. From Amritsar to Bangalore and back to Bollywood city, Mumbai, our guides escorted us to wonderful stores brimming with the brightest, shiniest things. Overall, the standard of accommodation, planned tours and explanations we received at the historical sites and monuments were superb. Can’t wait to return to Mother India. We definitely recommend Compass Tours."
On a separate note, and as our experience in India showed us that the general attitude was one of "help our fellow brothers and sisters".
Best wishes
Ishay and Jelle
Dear Anchal,
Hello, I am sorry it took me so long to send this, just getting back in to normal routine after 3 wks of vacation. I miss your emails, for last few months or so I used to wake up to your emails and end the day with your emails. It was very nice working with you, too bad we could not meet in Delhi. May be next time I hope.
I wanted to congratulate you as the trip was what you promised and we had a good experience. We will definitely consider using Compass again and will recommend this to our friends and family. And I hope we can do this soon again, if we do, we would want you to arrange for our future trip that is if you don't mind.
We will point out all the good things about the trip and then may be few things you can keep in mind when planning such trips in future.
First of all the Innova car was very comfortable, and worries free. Thank you for changing. Mr. Pradeep Sati is a very safe and excellent driver, he was always courteous, polite and very professional at all time. We will give him an A+ for his professionalism and for taking care of us. He was always on tiime and always had a nice smile, he will have the car nice and clean for us with water bottles ready. This really helped in the heat, thanks for including them. When we plan a trip with you in future, we will definitely ask for him and will highly recommend him to our friends and family. We are sure that he knows that we are pleased with him, but if you can again relay this message to him, we will really appreciate it. My son Ankit had great time and he too liked having Mr. Pradeep Sati as our driver.
All the reps from your company and guides were nice and accommodating. Mr. Revat was very nice, even though he was not informed about few things, he received us very well, we did not hear from Mr. Singh who was suppose to greet us, we had to call him. Mr. Naka was kind enough to call to apologize and to make sure everything went in order in Jaipur.
Package given to us in Udaipur was very good and had all the names and phone numbers of persons greeting us in different cities, which was helpful.
All the Hotels were nice except some of the rooms were in the back part of the Hotels.
Ajit Bhawan was very nice, staff and service there was excellent. They also had a business center with internet free of charge, where we were able to transfer some of the pics to our web albums to make room on the memory cards.
One more thing you may want to include in the pamphlets is the names of local restaurants and good, clean places (even Dhabas) to grab some lunch and dinner, as this was always a dilemma for us, one gets tired of eating Hotel food all the time and it gets expensive too. In Jaipur Mr. Rewat suggested a place that was nice and in Jodhpur Mr. Atul had recommended a place. We were very cautious and did not get sick from food or water anywhere which was a great blessing. It was just a little cold, which was not too bad. Thanks for calling me on to check how I was doing, I am sorry, we were in middle of checking out from Hotel so I could not talk much.
Over all and all we had a fun trip despite of the heat. Luckily there was no rain anywhere. We took lots and lots of pics, which I look at everyday and reminisce the good time.
Thank you for putting this package together for us and making this trip a special one for my son. We hope the feedback that we gave you would be helpful to you for future improvement. And if you have any specials in future please keep us posted.
Thanks.
Surekha
Helllo Anchal,
I want to tell you how much we appreciated the service we had from your company when we were in India. Your drivers and guides were prompt and courteous and knowledgeable. I always worry when I arrange things on the internet but we were very much pleased with your service .The trip was very well planned. I will recommend your company to any friends that are considering India as a vacation.
Turkey
Hi Anchal -
We arrived home yesterday after our trip to India and then a visit to family. Our experience of India was very positive and we have wonderful memories and photos of our visit. Below I will comment in detail on our travel -
The transportation arrangements were good - we were always met, taken to our hotel and provided with advice.
Guides - The tour arrangements and guides provided were excellent - information provided and their driving skills were first class.
Overall, Compass India was fantastic and exceeded our expectations. David recommended the company to the Public Service Staff College (where he stayed the first week and attended a seminar) and intends to email them with the company details.
Anchal, you have done a fantastic job in organizing our trip. There were adequate rest periods after long days on the road and we had the opportunity to see many different lifestyles in India, from village life to bustling city. We intend to visit India again and will recommend your company to any friends who might consider a trip to your country.
Kind regards,
Pat Boadle
Anchal
I am very happy to provide some feedback on our India trip. Firstly I would like to say we had a superb holiday from start to finish. India is an amazing place with buildings, temples, forts that take your breath away and of course, very friendly hospitable people. The service we received from Compass India from pre trip planning through to meeting us off the plane at arrival, trip coordination/organization whilst we were there and delivering us back to the airport for departure, were absolutely first class.
We were met at every destination by a friendly Compass representative who took away all the hassle of registration etc. We had a very safe and reliable driver for the road travel part of our tour that looked after our "on the road" travel needs very well.
Our Guides at each destination were all first class, friendly and all very well informed. Honorable mentions go to Atul (Agra), Govinder (Jaipur), Ragu (Jodhpur) and Ravi (Delhi) for providing their own unique charm and character to our visits. Ragu in particular was first among equals for "going the extra mile" and for his super quick mastery of English wit and humour - marvelous! Our walk through the Bird Sanctuary at Bharatpur with Navandra was outstanding - we have some stunning pictures taken through his telephoto lens with our camera.
Hotels were all of good quality - no bad ones with the Heritage Hotels providing their own brand of "old India" charm.
Compass India are to be congratulated on their organization, attention to detail (nothing was too much trouble and always with a smile). They cannot be faulted for the service they gave which undoubtedly contributed to a unique and extremely memorable experience. We would have no hesitation in recommending them to others.
David and Jane Vaughan
Anchal
I am very happy to provide some feedback on our India trip. Firstly I would like to say we had a superb holiday from start to finish. India is an amazing place with buildings, temples, forts that take your breath away and of course, very friendly hospitable people. The service we received from Compass India from pre trip planning through to meeting us off the plane at arrival, trip coordination/organization whilst we were there and delivering us back to the airport for departure, were absolutely first class.
We were met at every destination by a friendly Compass representative who took away all the hassle of registration etc. We had a very safe and reliable driver for the road travel part of our tour that looked after our "on the road" travel needs very well.
Our Guides at each destination were all first class, friendly and all very well informed. Honorable mentions go to Atul (Agra), Govinder (Jaipur), Ragu (Jodhpur) and Ravi (Delhi) for providing their own unique charm and character to our visits. Ragu in particular was first among equals for "going the extra mile" and for his super quick mastery of English wit and humour - marvelous! Our walk through the Bird Sanctuary at Bharatpur with Navandra was outstanding - we have some stunning pictures taken through his telephoto lens with our camera.
Hotels were all of good quality - no bad ones with the Heritage Hotels providing their own brand of "old India" charm.
Compass India are to be congratulated on their organization, attention to detail (nothing was too much trouble and always with a smile). They cannot be faulted for the service they gave which undoubtedly contributed to a unique and extremely memorable experience. We would have no hesitation in recommending them to others.
David and Jane Vaughan
Hi Anupama
Sorry for the delay but the week was too busy after 3 weeks of vacation.
All the hotels were excellent, the service, the decoration, rooms, everything, but the most I enjoyed was Oberoi Udaivilas.
The drivers were very kind specially Krishna.
The guides on the most were very good, they gave us a lot of information, and were kind. But I would like to be specific with each one:
Delhi, Katmandu, Varanasi, Agra, Jaipur, Pushkar, Jodhpur: Excellent, but the best of all was in Udaipur.
All the assistants were excellent but I would like to remark on the guy that took us on Khajuraho to the village and to the train in Orchha to Agra and the one on Ranthambhore who was with us in the other village and in the second safari.
The service quality of Compass India was the best!, thank you for the calls during the trip, and for the organization, we had a wonderful experience, and marvelous memories. All the people that I talk with ask me about the travel agency, I’m sure if they travel, they will contact you.
If you want extra information, please contact me
Alicia Hop
Thank you for booking our tours.
We enjoyed the trip, the service was excellent and the hotels were very good. We find that The Taj Hotel in Varanasi was out-dated but the room was comfortable and clean. All the guides were knowledgeable, helpful and accommodating.
I have everything good to say about Compass Travel Services. We do plan to see other parts of India in the near future and looking forward to meeting you.
Yours truly,
Eva Lee
To: Shweta
Subject: trip
Shweta We are back from our trip and I just wanted to thank you and Compass for all that you did to make our trip a great success. All of the guides did a very good job of guiding us around the various cities and were so knowlegable about the sites and the history of India. Our driver was excellent both in his driving skills and in his care and consideration for us throughout the entire time he was with us.
Feel free to use this message to advertise your services or refer people to me for a recommendation.
Thanks again. Bruce